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Job Description:

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The successful candidate for the Insurance Agency Customer Service Representative position will provide varied insurance sales and service support to agents in a fast-paced, demanding environment.

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Tasks will routinely include, but not be limited to:

• Learning and working in AMS, an online-based agency management system

• Clerical work such as answering phones, setting appointments, filing, etc

• Knowledge and experience with Microsoft Office Word and Excel

• Proposal preparation

• Taking customer requests for policy changes and amendments

• Processing of policy changes and amendments

• Communicating with insurance carrier partners for direction on problem resolution

• Quoting of new and renewal insurance policies

• Receiving claim notifications from clients

• Filing claims with carriers

• General support as needed by agent/agency

 

The successful candidate will:

• Be trained by a team of parent agency staff with industry experience averaging 15+ yrs

• Have prior insurance experience (preferred but not required)

• Obtain a Property and Casualty License within 6 months

• Have the ability to self-manage

• Have the ability to prioritize

• Have the ability to multitask

• Have good problem-solving skills

 

Benefits Include:

• Subsidized group health insurance

• Long-term disability insurance

• Group life insurance

• Medical and Dependent Flex

• 401k

• Voluntary All-State and vision coverage

• Paid vacation, personal time, and holidays

 

Salary commensurate with experience.

Office located in Algona, Iowa